Place an order for delivery to EU on https://www.eu.vortexathletics.com/en-vo/home by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists. The price shown at checkout is inclusive of all promotions and discounts applied.
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
If your order has been processed, a pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email. Once your order is placed, you’ll be sent an order confirmation email with your order number and details.
For order cancellations, If your order was placed less than 1 hour ago, please contact our Guest Education Centre guest@vortexathletics.com If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow three weeks once the order has been returned to us for the money to show in your account.
If you need help with your ordering contact our Guest Education Centre guest@vortexathletics.com for help on placing your online order.
Acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, Visa Debit, JCB, Apple Pay, PayPal, UnionPay and the vortex Gift Card. We cannot split payments between credit cards. However, we can accept payments split between a credit card (excluding UnionPay) and vortex Gift Card(s).